Protect Your Water Meter
Freezing conditions can damage water meters. If your meter freezes because you neglected to take simple steps to protect if from the cold, the City's Water Department will repair or replace the meter at your expense.
Protect Your Pipes
If service lines or pipes freeze, it is the homeowner's responsibility to have them repaired. Homeowner's can take the following precautions to keep water in pipes from freezing:
- Insulate your pipes. If a sink is installed against and outside wall, insulate the wall and open cabinets beneath the sink to allow warm air to reach the pipes.
- Remove water hoses from outside connections, turn off water to outdoor faucets and, when possible, drain the pipes.
If Your Meter Freezes
To thaw a frozen meter or pipe, use a small space heater to warm the area or aim a hair dryer or heat lamp at the frozen area. Never thaw a frozen pipe or meter with an open flame. It is a fire hazard and can create a steam explosion. If you are unsuccessful at thawing and your meter or pipes appear to be damaged, contact a licensed plumber.